Terms of sale

These are the terms on which MNA HUB sells goods through this website. Please read them before you order — placing an order means you accept them.

Last updated 9 September 2026

1. Who you are buying from

2. How an order becomes a contract

Adding something to your basket does not reserve it, and nothing is set aside while you decide. Placing the order does reserve it: we put the item by and hold it while your payment travels.

When you place an order you are making us an offer to buy at the price shown. We reply with an acknowledgement by email carrying your order number and the details for paying. That acknowledgement is not acceptance: it confirms we have your order and tells you what to pay.

The contract between us is made when we send you an order confirmation, which we send once your payment has cleared into our account. Until then there is no contract and nothing is dispatched.

Acceptance sits at our end for two plain reasons. Stock can sell out between your order and our reading it, and a price or a specification on this site can be wrong. Both are easier to sort out before a card is in the post than after.

We may decline an order. The reasons are:

• the item has sold out;
• the price or the description was obviously wrong — section 3;
• we cannot deliver to the address you gave, or it is outside the two countries we send to;
• we cannot satisfy ourselves that the payment came from you.

If we decline, we tell you why and return any money that has reached us, in full, within five working days. We do not decline an order and keep the money while we think about it.

You must be 18 or over to buy from us. You may order up to a limited number of any one item in a single order; if you need more than that, email us and we will quote you.

3. If a price or a description is obviously wrong

We type these pages ourselves and we will get something wrong eventually. A card worth six hundred pounds listed at sixty is a typing error, not an offer, and an obvious error in a price or a description does not bind us.

Here is exactly what happens when we find one before dispatch:

1. We email you, usually the same working day, and say what the error was.
2. We tell you the correct price or the correct specification, and you choose: go ahead on the corrected terms, or cancel.
3. If you cancel, or if you simply do not reply, we return every penny that reached us. You are not charged for our mistake and you never have to argue for the refund.

We will never send the goods and invoice you the difference afterwards, and we will never take more from you than the total you agreed. If we have already sent the goods when we notice, the price you paid stands and the mistake is ours to swallow.

This covers mistakes you could reasonably have spotted as mistakes. It is not a licence to revisit a price we simply regret: a price we set deliberately and then wish were higher is our problem, not yours.

4. Prices, and what is not in them

The price on a product page is the price of the goods. Delivery is added at the checkout once you have chosen a country, and the total shown before you place the order is the total to pay us. We add nothing after that.

No VAT is added at the checkout and none is shown separately. If that changes, this page changes with it and any VAT will be shown separately before you pay.

What the total does not include, if you are in the United States:

Prices can change at any time, but a change never affects an order we have already confirmed. What you agreed is what you pay.

5. Paying

Only what appears below is offered, and we accept nothing else. The checkout does not take money from you: it gives you your order number and the details, so you can pay from your own bank.

How long we hold an order

We hold an order for seven working days from the day you place it. That is meant to be comfortable: a transfer inside the United Kingdom usually lands the same working day, and one sent from abroad usually takes one to four.

If nothing has reached us by the fifth working day we email you a reminder. If nothing has reached us by the seventh, the order lapses and the goods go back on sale. You are free to order again at whatever the price is on the day.

If your money arrives after the order has lapsed, we do not simply keep it. If we still have the item we reinstate the order at the price you originally agreed. If we do not, we return the money in full. Either way you hear from us within two working days of the money landing.

If the wrong amount arrives

• Too little. We email you the shortfall and hold the order while you decide. Send the difference and it goes ahead; ask for the money back instead and we return what you sent, in full.
• A little too little. Banks in the chain sometimes take a fee out of a transfer in transit. Where the shortfall is under £10 we treat the order as paid and say no more about it.
• Too much. We refund the difference within five working days. You do not have to ask.
• No reference, or a name we do not recognise. We cannot match the money to an order on its own, so we hold it and email you if we think it might be yours. If we cannot identify it within 30 days we send it back to the account it came from.

Any charge your own bank makes for sending a transfer is yours to pay. We have no way of seeing it and no way of covering it.

6. Delivery

We deliver to addresses in the United Kingdom and the United States, and nowhere else. Delivery is charged per order at these rates:

Delivery times run from the day your payment clears, not from the day you order, and they are estimates rather than guarantees. That is why the word "guaranteed" appears nowhere near them. What these rates do not include, if you are in the United States, is in section 4. Fuller detail — what we do about a late parcel, and when a parcel is treated as lost — is on the delivery page.

7. When the goods become yours, and who carries the risk

Until the goods are delivered to the address you gave us, the risk is ours. If a parcel is lost or damaged on the way to you, that is our problem and not yours. You do not have to argue with the carrier: we chase them, and we either send the goods again or refund you in full, whichever you would rather have. The delivery page says how long we wait before treating a parcel as lost.

From delivery the goods are your responsibility. If a parcel is delivered to the address you gave and somebody there takes it in, it has been delivered. Please give an address where someone can receive a parcel that needs a signature.

If you tell the carrier to leave a parcel in a safe place, with a neighbour, or in a locker, that counts as delivery and what happens to it afterwards is not something we can put right. We would rather you did not, on a graphics card.

The goods become your property once we have received payment in full — which, because payment comes before dispatch, is before they are sent.

8. Whether it will fit

It is for you to check that a part suits your machine before you order. Every product page has a panel headed "What you need to run it" giving the length of the card, the clearance it needs and the power supply it wants, and the specification table gives the rest. Please measure the case and read the label on your power supply before you buy.

If you are not sure, email us before you order with the make and model of what you have. We will tell you what the maker's specification says, and we will say so plainly if we think it will not work.

A part that does not fit is not a faulty part. A card too long for the case, a power supply too small to run it, a bracket that fouls something, a screen with the wrong socket for your machine — these are all disappointing, and none of them is a fault. They go back under the 30 days in section 9, on those terms, with the return postage yours to pay. We say this here so that nobody discovers it at the point of asking.

Fitting a part is your own work. We cannot fit it for you and we cannot advise on a build we have not seen.

9. Changing your mind: 30 days, and the 14 inside it

Three different periods are at work here. They give different things, and telling them apart saves an argument later.

The two 30-day periods are a coincidence of numbers, not the same rule. One is our offer, for when you have simply changed your mind. The other is your legal right, for when something is faulty, and it is section 10.

The 14 days that come from the law

If you are a consumer in the United Kingdom, the Consumer Contracts Regulations 2013 give you 14 days from the day you receive the goods to tell us you are cancelling, and a further 14 days after that to send them back. You need no reason. Nothing on this page cuts that down, and where this page is more generous the more generous term is the one that applies.

Under that right we refund the price of the goods and the delivery you paid on the way out. We offer one delivery service to each country, so the rate you paid is the standard rate and all of it comes back. If you keep part of the order and return the rest, the delivery is not refunded: it did its job in bringing you the part you kept.

We send that refund within 14 days of the goods reaching us, or within 14 days of your showing us proof of postage, whichever comes first. In practice it is usually sooner.

The 30 days that come from us

Our own offer runs for 30 days from delivery and is open to everyone who buys from this site, wherever you live and whether you buy as a consumer or for a business. It is goodwill, not law, so it carries conditions the legal right does not:

• everything that went out comes back — the item, its own box, the bag, the stand, the cables, brackets, screws, adapters and paperwork;
• the goods have to be in a condition we can sell again;
• the return postage is yours to pay;
• the delivery you paid on the way out is not refunded.

An opened box is not a used part. Opening it, taking the item out, reading the label, holding a card against the case, and fitting it and running it once to find out whether it works — none of that costs you anything, for the whole 30 days. Section 3 of the returns policy draws the line between opened and used, item by item, and that list is the one we go by; nothing here narrows it. Where something really has had more use than that, we may reduce the refund to what the goods are then worth. We work the figure out, email it to you with the reason, and do not take a penny off until you have seen it — and if you would rather have the item back than accept the deduction, we post it to you free.

You can also cancel at any point before the goods are sent, whatever the reason. Email us with your order number and, if your payment has reached us, we return it in full — delivery included, because nothing was delivered.

Refunds go back by bank transfer to the account the payment came from, because that is the way the money reached us. How to send something back, what condition it needs to be in and how long the money takes are all set out on the returns and refunds page, which forms part of these terms.

10. If something is faulty, and the warranty

Your legal rights

Goods must be as described, of satisfactory quality, and fit for any purpose you told us about before buying. Those are your rights under the Consumer Rights Act 2015 and nothing on this page takes them away or reduces them. If something we sold you is faulty:

• In the first 30 days you can reject it and have all of your money back, including the delivery you paid. You do not have to accept a repair instead, and we will not offer you one as though it were the only option.
• After 30 days you can ask for a repair or a replacement. If neither is possible, or a repair fails, you can have a refund. In the first six months from delivery that refund is not reduced for the use you have had; after six months it may be.
• For the first six months it is for us to show that an item was not faulty when it arrived. After six months it is for you to show that it was.
• A claim can be brought for up to six years in England, Wales and Northern Ireland, and five years in Scotland. That is a good deal longer than our warranty, and our warranty does not shorten it.
• We pay the postage both ways on anything faulty, whichever route you take.

Those rights belong to consumers buying in the United Kingdom. We handle a fault the same way for buyers in the United States as a matter of contract, because a fault is a fault wherever the parcel went.

If it arrives dead

Electronics fail out of the box, and that is not something you should have to wait out. If an item does not work the first time you power it up, tell us within 14 days of delivery and it goes down our fast route:

• email us with your order number, and a photograph or a line about what happens when you switch it on;
• we answer the same working day where we can, and always within one;
• we do not make you wait for the parcel to travel back and be tested before we act. Post the faulty one back and send us the tracking number, and where we have another in stock the replacement goes out on that — not on its arrival here. Where you would rather have the money, we refund it the same way;
• we pay the postage both ways, by a prepaid label or an amount agreed with you before you post. Please post it back within 14 days of telling us. If nothing has reached us 30 days after that we will email you before we do anything else about it.

After those 14 days a dead item is still a faulty item and you still have the 30-day right to reject it above. It simply goes down the ordinary route, at the ordinary speed.

Dead pixels on a screen

Every panel maker has a threshold below which a screen is not treated as faulty, and it is better to know ours before you order than to find it out afterwards. Our threshold is set out in plain numbers, and it treats a dead pixel in the middle of the screen differently from one in a corner, on the returns and refunds page.

A screen below that threshold is not faulty. If you do not want to live with it, you can still send it back under the 30 days in section 9, on those terms.

Our warranty

On top of your legal rights, everything we sell carries a two-year warranty from the day it is delivered, unless the item's own page states a different period. If a fault appears through normal use in that time we will repair the item, replace it, or refund you.

The warranty does not cover:

• accidental or physical damage — a cracked panel or board, a bent bracket, a damaged edge connector, a dropped screen;
• damage caused by a faulty or inadequate power supply, by a power surge, by liquid, or by fire;
• damage from running a part outside the limits its maker states;
• a part that has been dismantled, modified or repaired by anyone other than us or its maker, where that is what caused the fault;
• dead or stuck pixels within the threshold set out on the returns page;
• ordinary wear — a fan that has become noisier over two years of use is wear, not a fault, though tell us anyway and we will look at it.

Us or the maker?

Come to us first, every time. Your contract is with us and the law puts the job of putting it right on us, not on the maker. We do not send customers away to a manufacturer's support line, and we do not ask you to have exhausted one before we will talk to you.

Some makers offer a warranty longer than our two years. Where they do, you can claim under it directly with them once ours has run out, and we will tell you how. Those are the maker's terms rather than ours and we cannot vary them.

A warranty claim starts the same way as a return: email us with your order number and what has happened.

11. Buying from the United States

We sell to the United States gladly, and there are four things an American buyer should know before ordering rather than after.

There is no federal right to return an online purchase in the United States. The 14-day legal right to cancel described in section 9 comes from United Kingdom law and belongs to buyers here. It does not apply to you, and we are not going to imply that it does. What you have is our own 30-day offer, which is longer, and which is the whole of it: the price of the goods back, return postage yours, outbound delivery not refunded.

Duty and state sales tax are charged when the parcel lands, by the United States and not by us. They are not in the price you pay us, we never receive that money, and we cannot refund it if the goods come back. Whether you can reclaim it is between you and the authority that charged it.

Everything is priced in pounds sterling, delivery included. Your bank converts at its own rate and may add a fee of its own.

Return postage from the United States is not cheap, particularly on a screen. On a change of mind it is yours to pay, so it is worth getting a quote before you post. Where the return is our fault or the goods are faulty, we pay it.

None of this affects the rights your own state's consumer law gives you — see section 17.

12. What we are, and are not, responsible for

If we fail to comply with these terms we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, for any breach of your legal rights in relation to the goods, and for anything else the law does not allow to be excluded. If a court decides any part of these terms goes further than the law allows, that part falls away and the rest stands.

We supply goods for domestic and private use. If you use them for a commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption, loss of data, or loss of business opportunity.

If you have paid somebody to fit a part that then turns out to be faulty, tell us. We have no blanket rule against covering that cost and we look at it case by case, which is a more honest answer than a line in these terms saying we never do.

13. Things outside anyone's control

We are not liable for delay or failure caused by events beyond our reasonable control: carrier disruption, customs delay, severe weather, a failure of supply, a power or network failure at our end that is not of our making. If one happens we contact you as soon as we can and tell you what we know, and you may cancel the order and have a full refund for anything not yet delivered.

This is not a clause for hiding behind. Something we simply got wrong is not an event outside our control, and we will not describe it as one.

14. Your details

How we handle the details you give us when you order is set out on the privacy page. Nothing in these terms changes it.

15. Changes to these terms

We may change these terms from time to time. The version that applies to your order is the one published on this page when you placed it, and the date at the top shows when it was last changed. We do not change the terms of an order after we have confirmed it.

16. Complaints

If something has gone wrong, email us with your order number and what has happened. That reaches the person who can deal with it; there is no separate complaints address and no form to fill in. If you would rather speak to somebody, ring us.

Here is what to expect, so you know when to chase us:

• we acknowledge a complaint within two working days;
• we give you a full answer within ten working days. If it needs longer — a carrier investigation, or a part going back to its maker — we tell you that before the ten days are up, and we tell you what we are waiting for and roughly how long it will take;
• if we have got something wrong we say so and put it right. We do not ask you to prove it twice.

We are not a member of an alternative dispute resolution scheme, so if we cannot settle something between us there is no ombudsman to take it to. In the United Kingdom, free and independent advice on your rights is available from Citizens Advice, and you keep the right to go to court.

17. The law that applies

These terms are governed by the law of England and Wales, and both of us agree to the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own country.

If you live in the United States, this choice of law does not take away any protection given to you by the mandatory consumer law of the state you live in. Where your state's law gives you something these terms do not, you keep it.