Delivery

What carriage costs, how long it takes, what the United States charges on arrival, and what happens when a parcel is late, damaged, or goes missing altogether.

Last updated 9 September 2026

1. Where we deliver, and what it costs

One delivery charge per order, however many items are in it. A card and two screens in one order pay carriage once. Two separate orders pay it twice, so if you are still deciding, it is worth ordering everything together.

By the United Kingdom we mean England, Scotland, Wales and Northern Ireland, and the price is the same to all four. There is no surcharge for Northern Ireland, for the Scottish Highlands, or for the islands.

Delivery to the United States has import duty and state sales tax on top, charged when the parcel gets there rather than by us. Section 5 sets out how that works, and it is worth reading before you order.

The times above are estimates given honestly, not guarantees. Most parcels arrive inside them. We do not offer a next-day or a named-day service, and we would rather say so here than promise one and miss it.

2. Why the clock starts when your payment clears

Every time on this page is counted from the day your payment reaches our account, not from the day you place the order. That is not a way of buying ourselves slack. It is that bank transfer is the only way to pay us at the moment, and a transfer takes a day or several to arrive, entirely outside both our hands.

Roughly what to expect:

• A transfer between United Kingdom banks usually arrives within a few hours, and often within minutes.
• An international transfer from the United States commonly takes two to five working days, and can take longer if it goes through an intermediary bank.

Nothing is dispatched before the money is in the account, so the sooner you send it, the sooner the estimate starts running. Quote your order number as the payment reference: an unreferenced payment sits in the account until somebody works out whose it is, and that is days you did not need to lose.

We hold an order for seven working days from the day you place it, and if nothing has reached us by the fifth we send a reminder first. If nothing has arrived by the seventh the order lapses, the goods go back on sale, and you owe nothing — we take no money and there is nothing to cancel. That is set out in full, along with what happens if a payment arrives late, short or after the order has lapsed, in section 5 of the terms of sale, which is the one place those figures are written down.

When your payment clears we send an order confirmation. That email is the point at which the order is accepted and the delivery estimate begins.

3. When we pack and send

Working days are Monday to Friday, not counting public holidays in England and Wales. We do not pack or hand over parcels at weekends or on those holidays, and the estimates in section 1 already leave them out. A four working day estimate that starts on a Thursday is the following Wednesday, not the Sunday.

Where a payment clears before 2pm on a working day, the parcel normally goes the same day. After 2pm, or at a weekend, or on a holiday, it goes the next working day. The day we dispatch is inside the estimate, not added to it.

You get a tracking number by email when the parcel leaves us, with the carrier's name and a link. If two working days have passed since your payment cleared and no such email has arrived, something has gone wrong at our end — email us with your order number and we will find out what.

If an item turns out to be delayed after you have paid, we tell you the same day we find out, with a new date. You can wait for it or have all your money back, and it is your choice, not ours.

4. What tracked, insured and signed for mean

Tracked. Every parcel carries a number you can follow from the day it leaves us to the day it arrives. We can see the same record you can, which is why chasing a late parcel is quicker by email to us than by telephone to a carrier.

Insured, to the full value of the goods. If a parcel is lost or broken on the way to you, the claim against the carrier is ours to make, not yours. You never have to deal with the carrier, and you do not wait for a claim to be settled before you are put right: we replace the item or refund you first, and settle with the carrier afterwards. That is our business and it should not be your problem.

Signed for. We ask the carrier for a signature on every parcel, because a graphics card is a small, valuable and easily lost box. We never tell a carrier to leave a parcel in a porch, a bin store, or with a neighbour.

One plain warning, because it is the commonest way a parcel goes wrong. If you give the carrier that instruction — through their app, their website, or a card through the door — and they leave the parcel where you asked, it has been delivered. From that moment it is yours, and if it is not there when you get home we cannot claim on the insurance, because the carrier did what it was told. Please give an address where somebody can take a parcel in.

5. The United States: duty and sales tax

Everything we send to the United States goes out from the United Kingdom as an import. That means charges on arrival, and they are the one part of the cost we cannot show you at the checkout.

Who sets them, and why we cannot quote a figure. Import duty is set by the United States under its own tariff schedule and collected by US Customs and Border Protection at the border. Sales or use tax is set by your state, and sometimes by your county or city on top. Rates depend on the goods, the value and where you live, and they change. We do not publish a rate here, because any number we printed would be a guess, and a guess about somebody else's tax bill is worse than no number at all. If the amount matters to your decision — and on a six hundred pound card it may well — check with US Customs and Border Protection and with your own state's revenue department before you order.

How you pay them. The carrier normally contacts you for the money before it delivers, and may add a handling fee of its own. If the charges are not paid the parcel is held, and after a while it is sent back to us.

We declare what is in the parcel and what you paid for it. We cannot mark a parcel as a gift, as a sample, or as worth less than it is. People ask, kindly and often, and the answer is always no: that is a false declaration on a customs form, and we are not going to make one.

Duty and tax are not refunded by us if the goods come back. We never receive that money, so we cannot return it. Whether you can reclaim it is between you and the authority that charged it. The returns and refunds page explains what is refunded on a return from the United States and what is not.

A parcel refused at the door because of the charges is treated as a refused parcel, which is section 8.

6. If a parcel is late or never arrives

Look at the tracking first, then email us with your order number and tell us what it says. You do not need to ring the carrier and you should not have to argue with one. Our contract is with them, yours is with us, and chasing a parcel is our job.

You are welcome to tell us the moment the estimate has passed — we would rather hear early. These are the points at which we stop waiting and act:

Those windows run from the day we dispatch, which is the day of your tracking email. They are longer than the estimates on purpose: a parcel that is a few days late is usually a parcel that is coming, and one held at customs in the United States can sit still for a week and then move.

If the tracking has not moved at all for ten working days, we do not wait for the full window. A parcel that has stopped is a parcel that is lost, whatever the calendar says, and we treat it as lost at that point.

What happens when a parcel is treated as lost. You choose: the same item sent again at our cost, or all of your money back including the delivery you paid. We do that straight away. We do not make you wait for the carrier's claim to be settled, and we do not ask you to prove anything beyond telling us it has not come. Until a parcel is delivered to the address you gave us, it is our risk — a parcel that never arrives is our problem and not yours.

If the tracking says delivered and it is not with you, tell us within seven days of the date on the tracking. Have a look around first, if you have not already: with a signed-for parcel it has usually gone to somebody else in the building or to a neighbour who took it in. If it has not, we ask the carrier for the delivery record — the time, the place it was left and the signature — and take it from there. If it went to an address that is not yours, it is ours to put right.

7. If a parcel arrives damaged

Photograph the outer box before you open it, if the damage is on the outside. That one photograph settles almost every claim, and without it a carrier will usually refuse one. You may refuse the parcel at the door if you would rather, but you do not have to — taking it in and telling us costs you nothing.

Email us within seven days of delivery if you can, with your order number and photographs of the outer box, the packaging inside it, and the item itself. Seven days is the window the carriers work to, so telling us inside it makes our claim against them far easier. If you find the damage later, tell us anyway. You have thirty days to reject goods that arrived damaged, the risk of the journey is ours and not yours, and nothing on this page shortens either.

Keep everything for fourteen days after you tell us — the outer box, the padding, the item's own box and any packing note. The carrier can ask to inspect it, and our claim against them is much harder without it. It is a favour to us rather than a condition on you: your refund or replacement does not depend on it. We will say when you can get rid of it.

Then it is your choice: the same item again, or a full refund, whichever you prefer. We pay the carriage both ways. Damage in transit is not a change of mind and nothing is deducted for it — the returns and refunds page has the detail.

8. Wrong addresses, missed deliveries and refused parcels

We send to the address exactly as you typed it. It is repeated back to you in the order acknowledgement, and the day that email arrives is the day to read it. A missing flat number or a transposed postcode is the easiest thing in the world to do and the hardest to undo once a parcel is moving.

Before dispatch, email us with your order number and the corrected address. We change it for nothing.

After dispatch, ask us anyway. Carriers can often redirect a parcel in flight. Some charge for it; where they do we pass on what they charge us and nothing on top, and we tell you the figure before we agree to it.

If nobody is in, the carrier leaves a card and either tries again or holds the parcel at a depot or collection point. How long they hold it is their rule, not ours, and it is usually about a week. A parcel nobody collects comes back to us.

These are the ways a parcel comes back to us, and what each one costs you:

The table above is our own offer, and your rights in law come first. If you are cancelling under the 14-day right set out in section 4 of the returns policy, we refund the price of the goods and the standard outbound delivery in full, and we deduct nothing beyond what that right allows. Nothing on this page reduces your rights in law. Where the two differ, the one that gives you more is the one that applies.

Where something is deducted we show you what the carrier charged us, and we take nothing on top of it. On a United Kingdom parcel it is a small sum. On a parcel coming back from the United States it is not, and it can run to more than the outbound delivery, which is exactly why it is written here in plain sight rather than found out afterwards.

If you have changed your mind, the cheapest thing you can do is tell us before the parcel is delivered. We can often stop it in flight, and then it costs you nothing at all. Refusing at the door is your right and we will not argue about it, but it is the expensive way to do the same thing. Cancelling, and what you get back when you do, is on the returns and refunds page.

9. Where we cannot deliver

We deliver to two countries and nowhere else. That is a small shop being honest about its reach: these are the two routes we know, where the parcels are insured, the paperwork is right and the times on this page are real. We would rather turn an order down than take your money for a third country and learn it badly at your expense.

Three kinds of address are also outside it:

• PO boxes, because the parcels need a signature from a person.
• Mail forwarding and freight forwarding addresses. Once a parcel is signed for at a forwarder it is delivered, the insurance ends, and if it goes missing on the next leg neither of us can do anything about it.
• The Channel Islands, the Isle of Man and BFPO addresses. They are not part of the United Kingdom for carriage or for customs, whatever a postcode suggests, so our United Kingdom rate does not reach them.

If you are somewhere we do not deliver and you want something we sell, write to us anyway. Sometimes there is a sensible answer — a friend's address in a country we do serve, or a carrier we can quote for. If there is not, we will tell you quickly and plainly rather than leave you waiting for a maybe.

This page forms part of our terms of sale, and sits beside the returns and refunds page.